Legal
Your informed consent to receiving healthcare services through telehealth via the HealFastRx Service. Effective Date: August 7, 2026
Effective Date: August 7, 2026
BY CLICKING "I AGREE," CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE, OR OTHERWISE AFFIRMATIVELY ACCEPTING THIS CONSENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO THIS CONSENT.
IF YOU DO NOT AGREE TO THIS CONSENT, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.
The purpose of this Telehealth Consent ("Consent") is to provide you with information about telehealth and to obtain your informed consent to the use of telehealth in the delivery of healthcare services to you by board-certified physicians who are licensed or otherwise authorized to practice in the state or jurisdiction where you are physically located at the time healthcare services are provided ("Providers") and who are affiliated with Arora Health & Aesthetics, LLC ("Medical Group"), through the HealFastRx service ("Service").
HealFast, Inc., doing business as HealFastRx ("HealFastRx," "HealFast," "we," "us," or "our"), provides access to the Service through www.healfastrx.com. HealFastRx uses technology and services provided by Bask Health Inc. ("Bask") to facilitate certain aspects of the Service.
HealFast does not practice medicine. Healthcare services are provided by the Medical Group and its licensed Providers. Medical evaluation, diagnosis, treatment decisions, and prescribing decisions are made independently by the applicable Provider.
In this Consent, "you" and "your" refer to the individual receiving healthcare services through the Service.
Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare Provider and a patient who are not physically located in the same place.
Telehealth may be used for medical evaluation, diagnosis, treatment, follow-up care, patient education, prescription management, and other healthcare services.
Telehealth may include electronic transmission of medical records, photographs, personal health information, laboratory information, prescription information, or other data between you and your Provider. It may also include communication through secure messaging, email, telephone, video, electronic forms, patient portals, or other electronic means.
Information you provide for purposes of receiving healthcare services, together with information created or documented by your Provider in connection with your evaluation, diagnosis, treatment, prescriptions, or other healthcare services, may become part of your medical record maintained by Arora Health & Aesthetics, LLC.
To request access to your medical records, ask questions regarding your medical records, or contact Arora regarding medical compliance matters, you may contact:
Arora Health & Aesthetics, LLC
Email: medicalcompliance@arorahealthgroup.com
Your ability to access, amend, or otherwise exercise rights concerning your medical records is subject to applicable federal and state law and Arora's applicable privacy practices.
Alternative methods of care may be available to you, including in-person medical care. You may choose to seek in-person care at any time and should discuss alternative treatment options with your Provider when appropriate.
Healthcare services will be provided by a Provider who is licensed or otherwise authorized to provide the applicable healthcare services in the state or jurisdiction where you are physically located at the time the healthcare services are provided.
You agree to accurately identify your physical location when requested and to notify your Provider if your location changes during the course of your care.
Some healthcare services available through the Service may be provided through asynchronous telehealth, sometimes referred to as "store-and-forward" telehealth. Asynchronous telehealth does not require you and your Provider to communicate at the same time. For example, you may complete a medical questionnaire, provide photographs or other health information, and submit that information electronically for a Provider to review at a later time. Your Provider may communicate with you through secure messaging, telephone, video, or other means when additional information or real-time communication is necessary or appropriate.
The use of telehealth may make it easier and more convenient for you to access medical care and treatment.
Telehealth may allow you to receive medical evaluation and care at times and locations that are more convenient for you, reduce the need for in-person appointments, communicate with Providers remotely, and receive ongoing treatment management through electronic communication.
The potential benefits of telehealth cannot be guaranteed and may vary based on your individual circumstances.
While telehealth may provide benefits, there are also potential risks and limitations associated with receiving healthcare through telehealth and other technology.
These risks may include limitations on the quality, accuracy, or effectiveness of healthcare that can be provided remotely; the inability of a Provider to conduct certain physical examinations, tests, or assessments in person; and the possibility that a Provider may be unable to diagnose or treat a particular condition using telehealth.
Technology used to provide the Service may experience bugs, errors, interruptions, delays, outages, incorrect transmissions, corrupted or lost information, or other technical problems. Technology failures may interfere with your Provider's ability to evaluate or treat you.
Delays in medical evaluation or treatment may occur because of Provider availability, technical problems, or failures of electronic equipment or communications.
Electronic systems and security safeguards may fail, creating a risk of unauthorized access to or disclosure of personal or medical information.
Your Provider may not have access to all of your medical records. Incomplete or inaccurate medical information may increase the risk of adverse drug interactions, allergic reactions, inappropriate treatment, or other errors in medical judgment.
Certain laws and regulations may also limit the diagnoses, treatments, medications, or prescriptions that a Provider may provide through telehealth.
Your Provider may determine that your condition cannot be appropriately evaluated or treated through telehealth and may recommend that you seek in-person care, specialist care, laboratory testing, diagnostic testing, emergency care, or other healthcare services.
No particular outcome or result from telehealth or any treatment provided through telehealth can be guaranteed.
The Service is not intended for emergency or urgent medical care.
If you believe you are experiencing a medical emergency, call 911 or seek immediate care at an emergency room or other healthcare facility equipped to provide emergency treatment.
Providers may not respond immediately to messages or other communications submitted through the Service.
If you are not experiencing an emergency and do not require immediate or urgent care, you may communicate with your Provider using the secure communication tools available through the Service.
The electronic systems used to provide the Service are designed to incorporate reasonable network, software, administrative, and technical safeguards intended to protect the privacy and security of your information.
Personal information and protected health information may be disclosed as permitted or required by applicable law, including for purposes of healthcare treatment, payment, pharmacy fulfillment, healthcare operations, administrative purposes, and other legally authorized activities.
Your Medical Group, Arora Health & Aesthetics, LLC, and its Providers may collect, maintain, use, and disclose health information in connection with the healthcare services they provide to you. Arora may provide you with a separate Notice of Privacy Practices describing how protected health information maintained in connection with your medical care may be used or disclosed. HealFast's collection and use of personal information is also governed by the HealFastRx Privacy Policy. Bask provides technology and related services used to facilitate aspects of the Service and may process information in connection with those services as permitted by applicable law and applicable agreements.
Your use of the Service may include electronic communications to and from you that contain personal or medical information.
You understand that HealFast, your Providers, and other parties involved in the Service cannot guarantee the security or privacy of third-party services you use to receive communications, such as your personal email account, mobile telephone service, or devices.
You expressly consent to receiving calls, emails, SMS or MMS text messages, secure messages, and other electronic communications concerning your healthcare services from or on behalf of HealFastRx, Arora Health & Aesthetics, LLC, your Provider, Bask Health Inc., and other service providers facilitating your care, using the contact information you provide.
These communications may include information regarding your medical intake, Provider communications, appointments, treatment, prescriptions, medication fulfillment, follow-up care, account or service notifications, and other matters related to your healthcare services.
Calls or text messages may be made using an automatic telephone dialing system, an artificial or prerecorded voice, or other automated technology. Message frequency may vary, and standard message and data rates may apply.
You understand that consent to receive marketing or promotional calls or text messages is not a condition of purchasing any product or service or receiving healthcare services. Marketing and promotional communications, where applicable, are subject to separate consent requirements and your communication preferences.
You may revoke your consent to receive calls or text messages at any time using any opt-out method provided in the communication, including by replying STOP to applicable text messages, or by contacting HealFastRx or Arora Health & Aesthetics, LLC. Revocation will not affect communications sent or actions taken before your revocation was received and processed, and you may continue to receive communications that do not require your consent where permitted or required by law.
By clicking "I Agree," checking a related box to signify your acceptance, using another acceptance protocol presented through the Service, or otherwise affirmatively accepting this Consent, you acknowledge and agree that:
If your Provider determines that a prescription medication is medically appropriate for you, the prescription may be sent to a licensed pharmacy partner for fulfillment.
HealFastRx may work with one or more pharmacy partners, and prescriptions may be filled or transferred between participating pharmacies where permitted by law and appropriate for fulfillment.
You may have the right to request that a prescription be sent to another pharmacy of your choice, subject to applicable law, medication availability, pharmacy capabilities, and coordination with your prescribing Provider.
Medication is prescribed by your Provider and dispensed by the applicable Pharmacy. HealFast does not prescribe or dispense prescription medication.
Unless otherwise expressly stated, services and products provided through HealFastRx are offered on a self-pay basis.
You are responsible for amounts associated with your use of the Service, including applicable medical services, prescription medications, and other costs disclosed to you.
You should not assume that services or prescription medications obtained through HealFastRx will be covered or reimbursed by Medicare, Medicaid, another federal or state healthcare program, or a private insurance plan.
If you have concerns regarding the conduct or professional services of a licensed medical Provider, you may contact the appropriate professional licensing board or Medical Board in the state where you received care.
Questions concerning HealFastRx, the HealFastRx Service, or this Consent may be directed to:
HealFast, Inc. 1209 Orange Street Wilmington, DE 19801 United States
Email: support@healfastproducts.com
Phone: (747) 900 1613
Website: www.healfastrx.com
Questions concerning your medical treatment, diagnosis, medication, dosage, side effects, prescriptions, medical records, or other clinical matters should be directed to Arora Health & Aesthetics, LLC or your licensed Provider through the applicable patient portal or secure communication channel.
Complete a brief online intake and connect with a licensed medical provider to determine whether treatment may be appropriate.
Prescription treatment requires medical evaluation and is not guaranteed.
