Legal
The terms governing shipment and delivery of prescription medications obtained through HealFastRx. Effective Date: August 7, 2026
Effective Date: August 7, 2026
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of prescription medications and other products obtained through HealFastRx, operated by HealFast, Inc. ("HealFastRx," "HealFast," "we," "us," or "our").
By placing an order through HealFastRx, you agree to the terms set forth in this Shipping Policy.
Prescription medications are processed only after review and approval by an independent licensed medical provider.
Following provider approval, your prescription is sent to a licensed U.S. pharmacy for processing and fulfillment. For compounded medications, the dispensing pharmacy prepares the medication pursuant to your provider's prescription.
Medications typically ship within 2 to 3 business days after provider approval and pharmacy processing.
Processing times may vary depending on medication availability, pharmacy processing requirements, prescription details, weekends, holidays, or other circumstances outside of HealFastRx's control.
Pharmacies generally process and ship orders Monday through Friday. Weekend and U.S. federal holiday shipping may be limited to protect product integrity and accommodate pharmacy and carrier schedules.
Orders are generally shipped using 2-day delivery or an equivalent expedited shipping service.
The specific carrier may vary depending on the dispensing pharmacy, medication, and delivery location.
Tracking information will typically be provided by email, SMS, or through your patient portal once your medication has shipped. Tracking information may take up to 24 hours after shipment to become active.
Shipping times refer to transit time after your medication has been processed and released by the pharmacy. Provider review and pharmacy processing time are separate from carrier transit time.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, medication availability, or other circumstances outside of our control.
Certain prescription medications require specific temperature and storage conditions.
Medications are packaged by the dispensing pharmacy using packaging and shipping methods appropriate for the applicable medication.
Some medications may tolerate limited exposure to temperatures outside their recommended long-term storage range during transit. You should always follow the storage instructions provided with your prescription by the dispensing pharmacy or medication manufacturer.
Upon delivery, review the medication packaging and immediately store your medication according to the instructions provided.
Do not use medication that appears damaged, contaminated, discolored, compromised, or otherwise inconsistent with the instructions provided by your pharmacy.
If you have concerns about the condition or integrity of your medication upon delivery, contact HealFastRx promptly at support@healfastproducts.com. We may coordinate with the dispensing pharmacy to determine whether the medication remains appropriate for use.
You are responsible for providing a complete and accurate shipping address.
Orders are considered delivered once carrier tracking confirms delivery to the shipping address provided for your order.
If carrier tracking confirms delivery but you have not received your package, you must notify HealFastRx within 24 hours of the confirmed delivery.
We may require supporting documentation, including a missing-package claim filed with the shipping carrier. If theft is suspected, additional documentation, including a police report, may be requested when evaluating whether a replacement shipment is appropriate.
HealFastRx is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after the carrier has confirmed delivery, except where otherwise required by applicable law.
Prescription medications are packaged by the dispensing pharmacy to maintain appropriate safety, stability, and product integrity during normal shipping conditions.
Minor variations in packaging, ice-pack condition, or temperature during transit do not necessarily mean that medication has been compromised.
If you believe your medication was exposed to conditions that may have affected its integrity, do not discard the medication or its packaging. Contact HealFastRx so that the dispensing pharmacy can evaluate the issue.
If your package arrives visibly damaged, retain the medication, shipping materials, packaging, and photographs of the damage and contact us promptly.
Eligibility for replacement will be determined based on the circumstances of the shipment and, where applicable, evaluation by the dispensing pharmacy.
You are responsible for confirming that the shipping information provided during checkout is accurate.
HealFastRx and the dispensing pharmacy may not be able to modify an address after an order has entered pharmacy processing or been shipped.
Additional charges or replacement costs resulting from an incorrect or incomplete address may be your responsibility.
HealFastRx currently provides prescription fulfillment only within eligible jurisdictions in the United States.
Medication availability and shipping eligibility depend on applicable state laws, provider licensure, pharmacy licensure, medication availability, and other regulatory requirements.
International shipping is not available.
For health, safety, and regulatory reasons, prescription medications cannot be returned once dispensed.
Compounded medications are prepared pursuant to an individual prescription and cannot be returned or restocked.
Please review our Refund Policy for additional information regarding cancellations, refunds, damaged shipments, and billing issues.
For questions regarding this Shipping Policy, please contact:
HealFast, Inc., 1209 Orange Street, Wilmington, DE 19801, United States
Email: support@healfastproducts.com. Website: www.healfastrx.com
Complete a brief online intake and connect with a licensed medical provider to determine whether treatment may be appropriate.
Prescription treatment requires medical evaluation and is not guaranteed.
