Legal
The terms governing cancellations, refunds, and returns for products and services offered through HealFastRx. Effective Date: August 7, 2026
Effective Date: August 7, 2026
This Refund Policy outlines the terms and conditions governing cancellations, refunds, and returns for products and services offered through HealFastRx, operated by HealFast, Inc. ("HealFastRx," "HealFast," "we," "us," or "our").
By purchasing products or services through HealFastRx, you agree to this Refund Policy.
For health, safety, and regulatory reasons, prescription medications cannot be returned once they have been dispensed by a pharmacy.
This applies to both name-brand prescription medications and compounded prescription medications.
Compounded medications are prepared pursuant to an individual patient's prescription and cannot be returned or restocked.
All prescription medication sales are considered final once the applicable medication has been dispensed or shipped, except where otherwise required by applicable law.
Orders that have not yet entered medical review or pharmacy processing may be eligible for cancellation upon request.
Once your order has been submitted to a licensed medical provider for review, cancellation may no longer be possible because professional medical services may have already begun.
If your prescription has been submitted to the pharmacy but has not yet shipped, HealFastRx may attempt to cancel the order, but cancellation is not guaranteed.
Once medication has been dispensed or shipped, the order cannot be canceled.
Future refills or subscription renewals may be canceled through available patient account functionality or by contacting support@healfastproducts.com.
To avoid a future recurring charge, cancellation requests must be submitted before the applicable renewal begins processing.
Refunds may be issued in circumstances including:
If a pricing or billing error occurs, HealFastRx reserves the right to correct the error and issue an applicable refund or adjustment.
Refunds are generally not available solely because you are dissatisfied with a prescription medication, experience a change in treatment preference, decide not to use medication that has already been dispensed, or do not achieve a particular treatment or weight-loss outcome.
Prescription treatment outcomes vary between individuals, and no particular medical or weight-loss result is guaranteed.
Payment or completion of the HealFastRx intake process does not guarantee that a prescription will be issued.
An independent licensed medical provider determines whether prescription treatment is medically appropriate.
Once medical review has begun, charges associated with healthcare or professional services already provided may be nonrefundable.
Any refund eligibility following a provider's determination that treatment is not medically appropriate will depend on the services already performed, applicable pharmacy processing, and the terms disclosed during checkout.
Once medication has been shipped, the order cannot be canceled or returned.
Prescription medications generally cannot be resold or restocked after they have been dispensed to a patient.
If carrier tracking confirms that your package was delivered but you did not receive it, you must notify HealFastRx within 24 hours of the confirmed delivery.
You may be required to provide supporting documentation, including a missing-package claim filed with the carrier.
If package theft is suspected, a police report or other documentation may be requested when evaluating eligibility for a replacement shipment.
HealFastRx is not responsible for packages after carrier confirmation of delivery except where otherwise required by applicable law.
Prescription medications are packaged by the dispensing pharmacy using methods intended to maintain appropriate stability and product integrity during shipment.
Variations in packaging, ice-pack condition, or temporary temperature exposure during transit do not automatically qualify an order for a refund or replacement.
If you believe your medication was damaged or compromised during shipping, contact HealFastRx promptly.
Do not discard the medication or packaging.
The dispensing pharmacy may be asked to evaluate whether medication integrity has been compromised.
If the pharmacy confirms that medication was damaged, compromised, incorrectly dispensed, or otherwise unusable due to a fulfillment or shipping issue, HealFastRx will work with the applicable parties to determine an appropriate resolution, which may include a replacement shipment or refund.
If you believe you received the wrong medication, dosage, quantity, or another incorrect item, do not use the medication.
Contact HealFastRx immediately at support@healfastproducts.com so that the issue can be reviewed with the dispensing pharmacy.
If a refund is approved, it will generally be returned to the original payment method.
The time required for a refund to appear in your account depends on your financial institution or payment provider.
HealFastRx is not responsible for processing delays caused by banks, card issuers, or other financial institutions after a refund has been submitted.
HealFastRx reserves the right to review customer concerns and unusual circumstances individually.
Nothing in this Refund Policy limits any rights or remedies that cannot legally be waived under applicable federal or state law.
For questions, cancellation requests, billing concerns, or refund requests, please contact:
HealFast, Inc., 1209 Orange Street, Wilmington, DE 19801, United States
Email: support@healfastproducts.com. Website: www.healfastrx.com
Complete a brief online intake and connect with a licensed medical provider to determine whether treatment may be appropriate.
Prescription treatment requires medical evaluation and is not guaranteed.
